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SHIPPING INFO
We value your business and want to keep you informed about our shipping procedures, especially during these challenging times. We are currently experiencing shipping delays due to carrier issues related to economic factors and increased demand. We apologize for any inconvenience this may cause and want to provide you with important information regarding our shipping process:
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1. Estimated Delivery Times: While we strive to provide accurate estimated delivery times for our products, please be aware that these times may not be met due to circumstances beyond our control. Carriers are experiencing delays, and delivery windows may be extended.
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2. Tracking Information: Once your order ships, you will receive tracking information via email. We encourage you to track your package to stay updated on its status.
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3. Carrier Communication: We are in constant communication with our carrier partners to expedite the shipping process. However, please understand that carrier delays may still occur.
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4. Customer Support: Our customer support team is available to assist you with any questions or concerns you may have about your order. Please don't hesitate to reach out for assistance.
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5. Alternative Shipping Options: If you require expedited shipping or have specific delivery requirements, please contact our customer support team to explore alternative shipping options, if available.
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6. Order Updates: We will keep you informed about any changes or updates regarding your order's status through email notifications.
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We understand that timely delivery is crucial to you, and we share your frustration with these shipping challenges. We appreciate your patience and understanding during these unprecedented times. Rest assured that we are working diligently to minimize delays and provide the best possible service.
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Thank you for choosing Paradox11. Your satisfaction is our top priority, and we are committed to delivering the high-quality products you expect, even during these challenging circumstances. If you have any questions or concerns about your order or our shipping process, please do not hesitate to contact our customer support team at Hello@Paradox11.com.
return/exchange policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.
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All returns must be postmarked within thirty (30) days of the purchase date.
RETURN PROCESS To return an item, please email customer service at hello@paradox11.com to obtain a Shipping Label and Return Merchandise Authorization (RMA) number.
Refunds may take 7-10 business days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
If you have any questions concerning our return/exchange policy, please contact us at hello@paradox11.com
PAYMENT METHODS
We accept online payment. Credit/Debit cards approved.
